Refund Policy

Last updated: October 4, 2026

30-day money-back guarantee. If RowGold isn't worth it to you within your first 30 days — monthly or annual plan — email us and we'll refund you in full. No hoops, no hard feelings, no exit interview required (though we'd love to know why).

How to request a refund

Email [email protected] with "Refund request" in the subject line, from the email address on your account.
Include your name and the plan you purchased (monthly or annual).
That's it. We'll confirm within 2 business days.

Timing

Within 30 days of your first purchase: full refund, monthly or annual.
After 30 days: monthly plans simply cancel at the end of the current billing period — you keep access until then and are not charged again. Annual plans are non-refundable after day 30, but you can cancel renewal anytime so you're never billed a second year.
Renewals: the 30-day guarantee applies to your first purchase only, not to subsequent renewals.

How refunds are paid

Refunds go back to the original payment method via Stripe, typically landing within 5–10 business days depending on your bank. We'll email you when the refund is issued.

Chargebacks

If you file a chargeback instead of emailing us, your account will be closed immediately and the dispute handled through Stripe. We'd much rather just refund you — it's faster for both of us.

Contact

Refund questions: [email protected].

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